Members - Common Behavioral Health Questions

Below are common questions asked by members about covered medical services. If you don't find the answer to your question, use the Contact Us page on this website to reach Delaware Physicians Care or call Member Services at 1-866-543-2383.

Q.	Is my provider in the Delaware Physicians Care network?
Q.	My provider is not in the Delaware Physicians Care network. I want to keep seeing my provider. What do I need to do?
Q.	What if my provider does not want to be in the Delaware Physicians Care network?
Q.	Can my provider be in the Delaware Physicians Care network?
Q.	I’m out of medication. What should I do?
Q.	Is my provider in the Delaware Physicians Care network?
A.	You need to make sure your provider is part of the Delaware Physicians Care network. You can search for providers by using the Find A Doctor link on this website. If the doctor is listed, then the provider is in the network and members may continue to see the provider with no change. If the doctor is not listed, go to the next question to learn how to have your provider added or call Member Services at 1-866-543-2383. Back to top
Q.	My provider is not in the Delaware Physicians Care network. I want to keep seeing my provider. What do I need to do?
A.	Use the provider nomination form to request that your provider be added to our network. Back to top
Q.	What if my provider does not want to be in the Delaware Physicians Care network?
A.	If your provider does not want to contract with Delaware Physicians Care, you and your provider will have 30 days or six sessions, whichever comes first, to complete treatment or make arrangements for care to continue with a provider that is on the list. At that time, members you can call Member Services at 1-866-543-2167 for help finding a new provider. Back to top
Q.	Can my provider be in the Delaware Physicians Care network?
A.	Delaware Physicians Care is currently adding new providers. Use the provider nomination form to request that your provider be added to our network. Back to top
Q.	I’m out of medication. What should I do?
A.	Contact the provider who wrote the prescription to get a refill. You need to make sure your provider is part of the Delaware Physicians Care network. You can search for providers by using the Find A Doctor link on this website. If the provider is listed, then the provider is in the network and members may continue to see the provider with no change in their care. If the provider is not listed, see above to learn how to have your provider added or call Member Services at 1-866-543-2167. Back to top