Members - Common Behavioral Health Questions
Below are common questions asked by members about covered medical services. If you don't find the answer to your question,
you should use the Contact Us page on this Web site to reach Delaware Physicians Care or call Member Services at 1-866-543-2383.
Q. |
Is my provider in the Delaware Physicians
Care network? |
Q. |
My provider is not in the Delaware
Physicians Care network. I want to keep seeing my provider; what do
I need to do? |
Q. |
What if my provider does not want to be in the Delaware Physicians Care
network? |
Q. |
Can my provider be in the Delaware
Physicians Care network?
|
Q. |
I’m out of medication. What should I do?
|
Q. |
Is my provider in the Delaware Physicians Care network? |
A. |
You need to make sure your provider is part of the Delaware Physicians Care network.
You can search for providers by using the Find A Doctor link
on this Web site.
- If the doctor mental health provider is listed, then the provider
is in the network and members may continue to see the provider with
no change in their care.
- If the doctor mental health provider is not listed, go to the next
question to learn how to have your provider added or call Member
Services at 1-866-543-2383.
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|
Q. |
My provider is not in the Delaware
Physicians Care network. I want to keep seeing my provider. What do I
need to do? |
A. |
Use the provider nomination
form to request that your provider be added
to our network.
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|
Q. |
What if my provider does not want to be in the
Delaware Physicians Care network? |
A. |
If your provider does not want to contract with Delaware
Physicians Care, you and your provider will have 30 days or 6 sessions,
whichever comes first, to complete treatment or make arrangements for
care to continue
with a provider that is on the list. At that time, members you can call
Member Services at 1-866-543-2167 for help in finding a new provider.
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|
Q. |
Can my provider be in the Delaware
Physicians Care network? |
A. |
Delaware Physicians Care is currently adding new providers. Use the
provider nomination form to request that your provider be added to our
network.
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|
Q. |
I’m out of medication. What should I do? |
A. |
Contact the provider who wrote the prescription to
get a refill. You need to make sure your provider is
part of the Delaware Physicians Care network. You can search
for providers by using the Find A Doctor link on this Web
site.
- If the mental health provider is listed, then the provider
is in the network and members may continue to see the provider with
no change in their care.
- If the mental health provider is not listed, go to Question
2 to learn how to have your provider added or call Member Services at
1-866-543-2167.
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|